Privacy policy v2

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process. Please note a minimum return order amount of 30AED is required to refund to card if not we the amount will be returned as cash.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at webstore@hotpackglobal.com. This claim needs to be made within 14 days of purchase. Replacement or Exchange once this period has passed will not be accomodated.

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please check the Help Center for more information.

A brand-new, unused, unopened, undamaged item in its original packaging . Packaging should be the same as when it was delivered to you.

The Customer will need to pay the shipping charges (10 AED) for any product return. (excluding damaged/defect products or wrong products delivered by Hotpack Global team) or send your item to Hotpack FZCO Dubai Branch, National Industries Park, Plot Number TP 020501, Jabel Ali, Dubai. PO Box - 80590 If you receive a refund, the cost of return shipping will be deducted from your refund.