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You have around 14-20 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
To return your product, you should mail your product to Hotpack Packaging Industries LLC, Plot 598-1624, Dubai Investment Park -1, Hotpack Packaging Industries LLC, 80590 Dubai DU, United Arab Emirates.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over AED 250, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.